Refund & Cancellation Policy

Table of Contents

1. Subscription Cancellation
2. Refund Eligibility
3. How to Request a Refund
4. 0fee.dev Specific
5. Payment Disputes
6. Exceptions
7. Contact

1.1 How to Cancel

You can cancel your subscription at any time using either of the following methods:

• Self-service: Log in to your dashboard, navigate to Settings → Billing → Cancel Subscription.
• Email: Send a cancellation request to [email protected] from your registered email address.

1.2 Effective Date

Cancellations take effect at the end of your current billing period. You will continue to have full access to the service until the end of the paid period. There is no immediate service interruption upon cancellation.

1.3 Data After Cancellation

Your data is retained for 30 days after the end of your subscription period. During this time, you may reactivate your subscription to restore access. After 30 days, all data is permanently deleted in accordance with our Privacy Policy.

1.4 No Cancellation Fee

There is no fee or penalty for cancelling your subscription.

2.1 14-Day Cooling-Off Period (EU Consumers)

In accordance with the EU Consumer Rights Directive 2011/83/EU, consumers in the European Union are entitled to a full refund if requested within 14 days of the first subscription payment, provided the service has not been substantially used (defined as AI token consumption not exceeding 10% of the monthly allocation).

2.2 Non-Refundable Items

• AI token consumption: AI tokens already consumed cannot be refunded.
• OTP messages: OTP messages delivered through otpx.dev are non-refundable once sent.
• Payment processing fees: 0fee.dev transaction processing fees (0.99% per transaction) are non-refundable once transactions are processed.

2.3 Pro-Rata Refunds

Pro-rata refunds are not provided for mid-period cancellations. Access continues until the end of the current billing period.

2.4 Annual Subscriptions

If you are on an annual plan, you may request a refund within 14 days of your renewal date, subject to the same conditions as the cooling-off period above.

To request a refund, please send an email to [email protected] with the following information:

• Subject line: Refund Request — [Product] — [Account Email]
• Account email: The email address associated with your ZeroSuite account
• Product: The specific product (0cron, 0seat, Déblo Pro)
• Subscription start date: The date your subscription began
• Reason: A brief description of why you are requesting a refund

Processing time: Approved refunds are processed within 5 to 10 business days to the original payment method.

• Transaction processing fees: The 0.99% per-transaction fee is non-refundable once a transaction has been successfully processed.
• Disputed transactions: Disputes on individual payment transactions are handled by the underlying payment provider (Stripe, PayPal, or other applicable provider). ZeroSuite cooperates with the payment provider's dispute resolution process.
• Merchant account fees: For questions about merchant-specific billing or account fees, contact [email protected].

• Contact us first: We strongly encourage you to contact [email protected] before initiating a chargeback with your bank or card issuer. Many disputes can be resolved quickly and amicably through direct communication.
• Chargeback consequences: Filing a chargeback may result in temporary suspension of your ZeroSuite account pending review of the dispute.
• Cooperation: ZeroSuite will cooperate fully with payment provider dispute resolution processes and provide all necessary documentation.

6.1 Service Outage Credit

If ZeroSuite fails to maintain 99% uptime for any product in a given calendar month, affected customers may request a pro-rata service credit for the downtime experienced. Credits are applied to the next billing cycle and are not redeemable for cash.

6.2 Fraudulent Charges

If you believe your account has been subject to unauthorized or fraudulent charges, report it immediately to [email protected]. We will investigate and, if the charges are confirmed as fraudulent, issue a full refund.

• Billing Support: [email protected]
• Fraud Reports: [email protected]
• Legal Inquiries: [email protected]